Customer Service Manager Job Description

Customer Service Manager Job Description Customer Service Manager Job Description Comprehensive customer service manager job description.This job description provides a clear understanding of the duties, responsibilities, skills and competencies involved in the customer service management job and a detailed explanation of the role of the customer service manager. Certain responsibilities will vary according to the company and industry but the fundamental activities and job requirements remain standard throughout. This job may also be referred to as Customer Care Manager. SAMPLE CUSTOMER SERVICE MANAGER JOB DESCRIPTION General PurposePlan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.Main Job Tasks, Duties and Responsibilitiesdevelop and implement customer service policies and proceduresdefine and communicate customer service standardsreview and assess customer service contractsoversee the achievement and maintenance of agreed customer service levels and standardsdirect the daily operations of the customer service teamplan, prioritize and delegate work tasks to ensure proper functioning of the departmentensure the necessary resources and tools are available for quality customer service deliveryreview customer complaintstrack customer complaint resolutionhandle complex and escalated customer service issuesmonitor accuracy of reporting and data base informationanalyze relevant data to determine customer service outputsidentify and implement strategies to improve quality of service, productivity and profitabilityliaise with company management to support and implement growth strategiesco-ordinate and manage customer service projects and initiativesensure budget requirements are metevaluate and performance manage staffidentify and address staff training and coaching needsEducation and Experiencerelevant bachelor's degree customer service experiencesupervisory experiencein-depth knowledge of customer service principles and practicesin-depth knowledge of customer service software, databases and CRM toolsCurrent with relevant technology trends and applicationsproficiency in MS Office applicationsexperience in use of social media platforms product knowledgeKey Skills and Competenciescommunication skillscustomer service focussupervisory skillsproblem analysis and problem-solvingdecision-makingplanning and organizinginitiativeflexibilitypresentation skillsstress tolerance Customer service manager resumes Use this customer service manager job description to create a job-winning resume. Sample customer service manager resumeAlways send a customer service manager cover letter with your resume and job application. This is the most effective way to get noticed by a potential employer.Customer Service Resume TemplateCustomer Service Resume Objective Examples What makes a good customer service manager? Find out the key qualities and competencies of a good customer service manager at What makes a good manager?Manager Job DescriptionWhat is Good Customer Service? Customer service manager job description pages